Questions, answered simply.
Booking, payments, safety and cancellations. Can’t find your answer? Write to us.
What is Femino?
Femino is a home-services app for booking verified women professionals. Choose from beauty and skincare, mehendi, massage, hair and nail care, yoga, maternity care, elder care, cooking, home help and laundry, all done at your home.
How are Femino professionals verified?
Every partner uploads her identity and supporting documents when she signs up. The Femino team reviews them and approves the profile before she can accept any booking.
How much do I pay to book?
You pay a 20% advance to confirm the booking and the balance after the visit. The full price of each service is shown before you book. You can pay by UPI or card, and any Femino wallet credit is used first.
How do I know the right person has arrived?
Each booking has a start code. Your professional can begin the visit only after you share that code with her at your door.
Can I cancel a booking?
Yes. You can cancel from the booking page until your professional is on her way. The advance is not refunded when you cancel. If Femino or the professional cancels, the full advance comes back to your Femino wallet.
Where do refunds go?
Refunds are added to your Femino wallet straight away and are used automatically on your next booking. If you need the money back on your original payment method, raise a support request from the app.
Is Femino available in Hindi?
Yes. Switch between English and हिन्दी from the top of any page. Your choice is remembered on that device.
How do I become a Femino partner?
Sign up as a partner, choose your services and areas, and upload your documents. Once our team approves your profile you can go online and accept bookings.