Last updated: 6 October 2026 · Version 2026-10-23
1. Information we collect
- Account details: your name, mobile number, email address and password (stored only as a one-way hash).
- Service details: the addresses and areas where you book visits, your bookings, reviews, support tickets and complaints.
- Payments: payment IDs and payment status. Card, UPI and net-banking details are entered on Razorpay's secure checkout and never reach our servers.
- Partners only: identity documents for verification (Aadhaar, PAN, selfie) and the bank account used for payouts. Both are stored encrypted and are visible only to authorised verification staff.
- We do not collect your GPS location, contacts or SMS. The camera or gallery is used only when you choose to upload a document or photo.
2. How we use it
- To complete beauty, wellness, cooking and care bookings, and to match you with a verified partner in your area.
- To keep your account secure (sign-in, password reset, the visit start code) and to prevent fraud.
- To let customers and partners coordinate a visit, and to send booking updates.
- To handle payments, refunds, payouts, support and complaints, and to improve the service.
3. Who we share it with
- We never sell or rent your personal data to anyone, including advertisers.
- Your partner sees your name, the visit address and booking details — only for the visits she is assigned.
- Razorpay processes payments, refunds and partner payouts. Our hosting provider stores the data on our behalf.
- We disclose data to authorities only when the law requires it.
4. How we protect it
- All traffic uses HTTPS (SSL/TLS). Passwords are hashed; identity documents and bank details are encrypted at rest.
- Only staff who need it can see personal data, and sensitive actions are recorded in an audit log.
5. How long we keep it
- We keep your data while your account is open. Records of payments, refunds and payouts are kept for as long as Indian tax and accounting law requires, without your name once your account is deleted.
6. Your rights and account deletion
- Customers can delete their account any time from Settings → Delete my account. Your name, email, phone, saved addresses and messages are erased immediately.
- Partners, or anyone who cannot sign in, can email support@femino.in to request deletion; we complete it within 72 hours, except records the law requires us to keep.
- You can also ask us what data we hold about you, or to correct it, at support@femino.in.
Also see the Privacy Policy, the Terms of Service and the Partner terms.