Last updated: 6 October 2026 · Version 2026-10-23
1. Account and eligibility
- You must be at least 18 years old to use Femino.
- The information you give at signup must be true and accurate. Admin and partner roles are granted by Femino; you cannot assign them yourself.
2. Booking and prices
- A booking is valid only when it is made in the Femino app or website. Any deal made directly outside Femino is not valid.
- Prices follow the Femino rate list shown before you book. You choose the option (duration, area or type) and pay that price.
- You can book a visit up to 15 days ahead.
- Pay only through Femino: the Femino wallet, UPI or the secure payment gateway in the app. The balance after the visit can also be paid in cash to the professional.
3. Advance payment and cancellation
- An advance of 10% to 20% of the price confirms every booking. The rest is paid after the visit.
- If you cancel a confirmed booking, the advance is non-refundable.
- If Femino or the partner cancels the booking, your advance is refunded in full as Femino wallet credit, which you can use on your next booking.
- Unpaid bookings expire automatically; nothing is charged.
4. What we ask of you
- Give your exact address and phone number when you book.
- Let the professional in only after you have shared the start code (OTP) with her.
- Rate the visit honestly in the app once the work is done.
- For any complaint, contact Femino customer care in the app straight away.
- Provide a safe, respectful and clean place for the professional to work.
5. What is not allowed
- Contacting the professional outside the app for private work.
- Any improper or abusive behaviour towards the professional.
- Pressing her to do work, especially improper work, that was not booked.
6. Penalties
- Abusive behaviour or language: the account is suspended for 30 days, or closed for serious cases, and may be reported to the police.
- Paying outside the app (off-platform payment): wallet cashback and bonuses are forfeited.
7. Problems with a visit
- If something went wrong, report it from the booking within 7 days of the visit. Our team reviews every complaint and replies in the app; a refund to your wallet or waiving the balance is decided case by case.
8. Liability and changes
- Femino connects customers with independent, verified partners. Service issues are handled through support and complaints as described above.
- We may update these terms; changes are posted on this page with a new date.
9. Contact
- For support or legal questions: support@femino.in
Also see the Privacy Policy, the Terms of Service and the Partner terms.